Contact Us
Got a question about one of our best payout online casino picks, spotted something that needs updating, or just want to flag an issue with a review? This page explains how to reach the Online Casinos team and what to expect once you do.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can — which casino or page you're referring to, and what prompted your message — and we'll get back to you as soon as we're able to look into it.
What we can help with
We cover a specific slice of the online gambling world: real-money casino sites that accept US players, with a particular focus on payout speed, bonus terms, and licensing. We're best placed to help with things like:
- Corrections to bonus terms, wagering requirements, or payout figures listed on our rankings
- Questions about why a particular casino appears where it does, or how our editorial ratings work
- Reports of outdated information — offers change, and casinos sometimes update their terms without much notice
- General feedback on how useful (or not) you found a review or comparison
What we can't do is intervene in a dispute between you and a casino operator, process a withdrawal on your behalf, or verify your identity for an account you hold elsewhere. Those matters sit with the casino's own support team, and usually with the regulator that licenses them.
If your query is about an account or a payout
If you're waiting on a withdrawal, having trouble verifying your identity (KYC), or you've hit a snag with a bonus you claimed, contact the casino directly first — most licensed operators run live chat or email support and are obligated to respond to account issues. Keep records of your correspondence, including dates and any reference numbers, in case you need to escalate the matter to the relevant state gaming regulator.
If gambling has stopped being fun
If you're reaching out because gambling is affecting your finances, relationships, or wellbeing, please know that help exists outside of what any casino or comparison site can offer. Our Responsible Gambling page lists deposit and time limits, self-exclusion programmes, and national support organizations you can contact directly and confidentially.
Before you write in about a specific casino
If your message concerns one of the operators we cover — for example, Raging Bull, Ignition, or Ducky Luck — it helps to note the exact offer or term you're asking about, since welcome bonuses and wagering conditions are reviewed and updated periodically and can change without notice. We verify what we can at the time of publication, but we always recommend readers double-check current terms directly with the casino before claiming any offer.
Response times
We're a small editorial team, so please allow a few business days for a reply, especially for detailed fact-check requests. Enquiries that are simple to verify — a broken link, an outdated bonus amount — tend to get resolved faster than requests that need us to cross-check multiple sources.
Other ways to find what you need
Not sure a message is necessary? A lot of common questions are already answered elsewhere on the site. Our About Us page explains how we review and rank casinos, and our Terms and Conditions page covers how the site itself operates, including our approach to affiliate relationships and editorial independence.